Refund and Billing Policy
Fellowship Intelligence, LLC | Last Updated: March 2026
Purpose & Scope
This Refund and Billing Policy explains the payment terms, billing practices, and refund conditions applicable to services, diagnostics, software platforms, and programs offered by Fellowship Intelligence, LLC ("Fellowship Intelligence," "we," "us," or "our"). This policy applies to all engagements entered through the Fellowship Intelligence website, written service agreements, statements of work, and subscription-based platforms.
Payment Terms — General
Prepaid Basis
All Fellowship Intelligence services are billed on a prepaid basis. Payment is required in full prior to commencement of any engagement, delivery of any work product, or activation of any platform access, unless otherwise expressly specified in a written agreement signed by an authorized representative of Fellowship Intelligence.
No Credit Extended
Fellowship Intelligence does not extend credit, maintain accounts receivable, or issue invoices with future payment due dates as a standard practice. Any deviation from prepaid terms must be explicitly documented in a signed written engagement agreement.
Diagnostic Engagements
Diagnostic programs, including structured assessments and organizational diagnostics, require full prepayment prior to initiation. Due to the analytical and preparatory work required to design, configure, and deliver diagnostic programs, fees paid for diagnostic engagements are non-refundable once the engagement has commenced.

Commencement is defined as the delivery of any intake materials, scheduling confirmation, or initiation of any preparatory analysis by Fellowship Intelligence.
Advisory and Consulting Services
Advisory and consulting services are billed under one of the following structures, as defined in the applicable engagement agreement:
1
Fixed-Fee Engagements
A fixed price agreed upon prior to the start of work, covering the full defined scope of the engagement. Payment is due in full before work begins.
2
Retainer-Based Services
Ongoing advisory access billed on a recurring prepaid basis. Each billing period is paid in advance prior to the period of access. Retainer fees are non-refundable for the active billing period.
Work delivered under any advisory or consulting engagement is non-refundable. Unused advisory capacity within a retainer period does not carry forward and is not subject to credit, rollover, or refund.
Software Platforms and Subscriptions
Where Fellowship Intelligence offers software-based platforms on a subscription basis, the following terms apply:
01
Billed in Advance
Subscription fees are billed in advance of each billing period.
02
Non-Refundable
Subscription payments are non-refundable for the active billing period.
03
Access Through End of Cycle
Access remains available through the end of the paid billing cycle.
04
Cancellation
Clients may cancel prior to the next billing cycle to avoid future charges.
Custom Implementation Services
Custom systems development or implementation services are governed by a separate written agreement or statement of work. All custom implementation fees are prepaid in full prior to project commencement.
No Alternative Payment Structures
No milestone-based, deferred, or contingent payment structures are available unless expressly authorized in a written agreement signed by an authorized representative of Fellowship Intelligence.
Non-Refundable Work
Work commenced or resources committed under a custom implementation engagement are non-refundable.
Billing Disputes
Notify in Writing
If a client believes a billing error has occurred, the client must notify Fellowship Intelligence in writing within thirty (30) days of the billing date.
Good Faith Review
Fellowship Intelligence will review billing concerns in good faith and issue a written determination within a reasonable time.
Waiver of Late Disputes
Disputes not raised within the thirty (30) day window are waived.
Chargebacks and Payment Reversals
Clients agree to contact Fellowship Intelligence directly to resolve any billing concern before initiating a chargeback or payment reversal with their financial institution.

Important: Improper or abusive chargebacks may result in immediate suspension of services, termination of account access, and pursuit of available legal remedies.
Payment Processing
Third-Party Processors
Payments may be processed through third-party payment processors or financial service providers.
Card Data Security
Fellowship Intelligence does not store full payment card information.
Third-Party Terms
Use of third-party payment processors is subject to the terms and privacy policies of those providers.
Governing Law
State of Nevada
This policy is governed by and construed in accordance with the laws of the State of Nevada, without regard to conflict of law principles.
Dispute Resolution
Any billing disputes not resolved through the process described above are subject to the dispute resolution provisions of the applicable engagement agreement.
Policy Updates
Fellowship Intelligence may update this Refund and Billing Policy periodically. Updated versions will be posted on the Fellowship Intelligence website with a revised "Last Updated" date.
Contact
Questions regarding billing, refunds, or payment terms may be directed to: